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The BMR Products Guarantee
Okay, so we've reviewed a multitude of warranty contracts
and have decided to keep this simple - naturally we're
jazzed about the quality and functionality of our products
but let's face it, if our product is not for you then
not only are you not going to want it, we don't want to
force you to keep it.
But we all have to be fair - offering you an endless
returns policy would be just as silly as offering you
none, so, to this end, we feel that a 45 day money back
satisfaction guarantee is unusually fair - you could
ride all the way to Prudoe Bay and back in that time!
And that's if you simply can't stand the product. If
it breaks, now that's another matter - we'll definitely
fix it or make good the situation. So, we figure that
a 1 year replacement warranty against manufacturer defects
is fair and reasonable. We'll do whatever is necessary
and fair to get you back up to speed. In fact, if it
breaks after a year, we'd still like to know about it!
Regrettably, shipping charges cannot be refunded.
Simple enough? If something is bothering you about
us or our products we'd really like to hear about it,
before we read about it! So give us a call.
Returning Your Purchase
One more thing - if for some reason you do choose to
return your purchase to us, please use the original
packing materials if possible, or in another box that
offers comparable protection during shipping. We also
recommend that you use a commercial carrier such as
FedEx or UPS that will provide you with some form of
tracking and the assurance that your product will reach
us. It would also be kind of you to inform us of your
return intention so that we can handle any refunds or
replacements expeditiously.
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